Dispute & Takedown Policy

1. Purpose

This policy describes the procedure for disputing the accuracy of a review, requesting removal of a review or contact profile, and reporting content that violates the platform's community standards.

ClientScore's dispute process is designed to be fair to both the reviewer and the subject. We do not remove reviews simply because a company or individual disagrees with the assessment. We remove or correct content only when there is a clear factual error, a genuine violation of our community standards, or a legal basis for removal.

2. Who Can File a Dispute

The reviewed company or a verified representative of that company.
A named individual (key contact) identified in a review whose portable behavioral score appears on the platform.
Any user who believes published content violates the platform's community standards.

3. Grounds for Dispute

Factual inaccuracy

A specific, demonstrably false statement of fact in the review. Opinions, assessments, and subjective evaluations are not grounds for removal. The dispute must identify the specific false statement and provide evidence that it is false.

Mistaken identity

A named individual's profile was created based on an incorrect identity match — the contact record has been linked to the wrong person. Evidence of the correct identity and the distinction between individuals is required.

Engagement did not occur

The engagement described in the review did not occur. Because the platform requires verified proof of engagement for all published reviews, a dispute on this ground must explain why the verification was incorrect.

Community standards violation

The review contains personal attacks, harassment, doxxing, coordinated fabrication, or legal accusations presented as fact.

Right to erasure

A named individual requests deletion of their contact profile and portable behavioral score on the basis of applicable privacy law. These requests are evaluated on a case-by-case basis in accordance with our legal obligations.

4. How to File a Dispute

Disputes must be submitted in writing to [SUPPORT EMAIL]. Your submission must include:

Your name and contact information.
The URL of the review or profile you are disputing.
The specific ground(s) for your dispute.
A clear description of the inaccuracy, violation, or legal basis.
Supporting evidence where applicable.

5. Review Process

Upon receipt of a valid dispute, the platform will:

Acknowledge receipt within 5 business days.
Notify the original reviewer that a dispute has been filed. The reviewer's identity is not disclosed to the disputing party.
Evaluate the dispute against the grounds described in Section 3.
Reach a decision within 30 days of receipt of a complete submission.

6. Possible Outcomes

Dispute denied — the review remains published. The disputing party is notified with a general explanation.
Review corrected — specific factual errors are corrected with a moderator note. The review remains published.
Review removed — the review is unpublished. The reviewer is notified and given a general reason.
Contact profile corrected — a mistaken identity match is corrected.
Contact profile removed — a named individual's profile and portable score are removed on a valid legal basis.

7. What This Policy Does Not Cover

Disagreement with a reviewer's subjective opinion or assessment.
Requests to suppress reviews because they reflect poorly on the company.
Disputes filed without supporting evidence where evidence is required.
Legal threats as a substitute for a properly filed dispute. Disputes submitted through legal counsel follow the same process as all other disputes.

8. DMCA and Copyright

If you believe content on the platform infringes your copyright, please submit a DMCA takedown notice to [SUPPORT EMAIL]. Your notice must include the information required by 17 U.S.C. § 512(c)(3).

9. Contact

All dispute submissions and policy questions should be directed to [SUPPORT EMAIL].